FAQ
What is the JB Prince company?
J.B. Prince Company is a distributor of fine chefs' tools and equipment from around the world. We stock the top-of-the-line from hundreds of factories in the U.S., Europe, and Japan. There's no waiting for your order to come from overseas, for we stock everything in our warehouse.
Who shops at JB Prince?
Some of our customers are world-class hotels, cruise ships, restaurants, and clubs, as well as corporate kitchens, caterers, and cooking schools. Executive chefs, pastry chefs, and sous chefs all rely on our website services or business.
How does J.B. Prince decide what goes onto our website?
For over 40 years we have decided what goes onto our website by visiting factories all over Europe and Japan, by evaluating new products and trends and by listening to the comments and suggestions of our customers.
Is The JB Prince website a good place for me to shop?
JB Prince is for anyone who is looking for great quality products for a great price. Our product selection is geared towards serving the foodservice industry.
Does JB Prince have a retail store?
Yes. We have a showroom on the 6th floor at 36 East 31st Street in New York City where customers can examine and purchase any of our products.
Can JB Prince ship internationally?
Yes. As a small company, we do not have the capability of processing international cards but we can accept wire transfers. We do have a $300 US minimum order for this.
If you send us your details we can provide a quote for you but we cannot provide the customs, duties and taxes for the final destination.
Are these Retail Prices?
We offer competitive pricing and promotions.
Is there a minimum order?
We do not currently have a minimum order for our website.
Do You Charge Sales Tax?
Sales tax is charged on orders shipped to addresses in NY, CA, CO, IL, MI, NV, NC, NJ, PA, SC, WA, and, WI.
When do you process my credit card?
When you place your order, we Pre-authorize your credit card for the full amount. We do not capture the funds until we ship your order. We do not charge for back-ordered items until we ship.
How quickly can I receive my order?
We process most orders within two business days after we receive them. We then ship them out via UPS or Federal Express ground service. Expedited (Next Day and Second Day) delivery is available upon request. Back Orders will be shipped as soon as possible.
How can I contact JB Prince company?
You can contact J.B. Prince by telephone Monday through Friday from 9:00am to 5:00pm ET (Eastern Time) at Tel: (800) 473-0577
Our email address is customerservice@jbprince.com. Or write to us at:
JB Prince Company
79 Express Street - Unit D
Plainview, NY 11803
